PRIVACY POLICY
Last updated: 09/2025
1. Who are we?
Appartement CarcaLuxe (hereinafter "we") is committed to protecting the confidentiality of the personal data of its customers, prospects, users of its website (www.carcaluxe.fr), and, more generally, of any person affected by our processing.
We are committed to complying with applicable data protection regulations, in particular the General Data Protection Regulation (EU 2016/679) ("GDPR") and French Law No. 78-17 of January 6, 1978, relating to information technology, files, and civil liberties, as amended ("Loi Informatique et Libertés").
Data Controller Contact Information:
● Company Name: Appartement CarcaLuxe (LMNP)
● Address: 2 rue Clément Ader, 11000 Carcassonne, Aude, France
● Email: [email protected]
● Telephone: 0033 7 67 36 38 68
2. What Data Do We Collect?
We collect different categories of personal data depending on your interaction with our services:
● Identification Data: Last name, first name, postal address, email address, telephone number.
● Connection Data: IP address, date and time of connection, browsing history.
● Payment Data: Credit card information (processed by a trusted third party).
● Marketing and Communication Data: Your communication preferences.
3. Why Do We Process Your Data?
We process your personal data for the following purposes, based on the legal grounds provided for by the GDPR:
● For the performance of a contract: To manage your orders, deliver your products, or provide the requested services.
● To comply with a legal obligation: To meet legal, accounting, and tax obligations.
● For our legitimate interests: To improve our services, prevent fraud, ensure the security of our website, or conduct statistical studies, while ensuring that your rights and freedoms are not infringed.
● With your consent: To send marketing communications, use non-essential cookies, or other processing for which your consent is required.
4. Who do we share your data with?
Your data is primarily intended for our company. We may also share it with third parties in the following cases:
● Subcontractors: Providers of technical, payment, or marketing services who process the data according to our instructions. ● Business partners: Only with your explicit consent.
● Competent authorities: If required by law or to comply with legal process.
5. Data transfer outside the European Union
Your personal data is hosted within the European Union. If a transfer to a country outside the EU were to take place, we will ensure that appropriate safeguards are in place to protect your data (for example, through standard contractual clauses).
6. How long do we keep your data?
We only keep your personal data for as long as necessary to fulfill the purposes for which it was collected. Retention periods are determined based on the data categories and legal obligations (e.g., 10 years for accounting data).
7. What are your rights?
In accordance with the GDPR and the French Data Protection Act, you have the following rights regarding your personal data:
● Right of access: You can request a copy of the data we hold about you.
● Right of rectification: You can request the correction of inaccurate data.
● Right to erasure: You can request the deletion of your data under certain conditions ("right to be forgotten").
● Right to portability: You can request to receive your data in a structured, machine-readable format.
● Right to object: You can object to the processing of your data, particularly for commercial prospecting purposes.
● Right to restriction of processing: You can request the restriction of the processing of your data.
● Right to withdraw consent: You can withdraw your consent at any time, without affecting the lawfulness of the processing carried out prior to its withdrawal.
● Post-mortem directives: You can set general or specific directives regarding the fate of your data after your death.
To exercise these rights, please contact us at the email or postal address indicated above.
8. Cookies and trackers
Our website uses cookies. In accordance with CNIL guidelines, we obtain your explicit consent for non-essential cookies and offer you an easy choice to accept or reject them.
9. Right to lodge a complaint
If you believe that your rights have not been respected, you have the right to lodge a complaint with the CNIL, the supervisory authority in France.